Gambling should be enjoyable entertainment, not a burden. At pg699, we provide personalised control tools, best-practice guides, and full support to ensure every Malaysian player can play in a healthy and safe environment.
We provide a range of tools to help you stay in full control while playing
Set a maximum deposit amount for a daily or weekly period directly from your account. This limit takes effect immediately and can be lowered at any time.
Set a maximum duration for each play session. The platform will notify you when the time limit is approaching so you can take a break and reassess.
Need a short break? Activate a cool-off period of 24 hours, 3 days, or 7 days. During this time your account cannot be used to make deposits or play.
For more serious cases, you may apply for a self-exclusion period of 6 months to 5 years. During this period, your account will be fully suspended.
Set a daily or weekly loss limit. Once the limit is reached, the system will automatically end your play session to protect your budget.
Receive in-app notifications when you are nearing a set limit — whether a deposit, play time, or loss limit — before it is fully reached.
Answer these questions honestly. If you answer "Yes" to 3 or more questions, it may be time to speak with someone you trust or to use the control tools we have provided.
Have you ever gambled with money that was meant for daily necessities such as rent, food, or bills?
Do you feel the need to increase your wagering amount to get the same level of excitement as before?
Have you ever tried to stop or reduce your gambling but failed to do so?
Do you often think about gambling even while doing other activities, such as working or spending time with family?
Have you ever lied to family members or friends about how much time or money you have spent gambling?
Do you gamble as a way to escape from problems, stress, or anxiety?
Responsible gaming means approaching gambling as a form of entertainment — much like watching a film or dining at a restaurant — by setting clear limits on time and money spent. This concept involves not only the player, but also the responsibility of platform operators like pg699 to provide a safe, transparent, and supportive environment.
In Malaysia, many players enjoy online casino games as a way to unwind after a long day. Most of them do so healthily and within control. However, a small number of players may find it difficult to manage their gambling habits, and this is why pg699 takes this issue very seriously.
Responsible gaming is not about stopping you from having fun. Rather, it is about ensuring that fun stays as fun — nothing more.
Pg699 has developed its responsible gaming approach around four core principles that underpin every decision made on our platform:
We believe players deserve to know the true odds in every game. All games at pg699 use a certified, independently audited Random Number Generator (RNG). The Return to Player (RTP) percentage for every slot and casino game is clearly displayed in the game information section.
You know your own financial and emotional situation best. That is why pg699 puts full control in your hands through personal limit tools accessible directly from your account settings. No complicated process — settings can be activated in under a minute.
Pg699 does not use pressure tactics or psychological manipulation to push players into spending beyond their means. Our promotions and bonuses are designed to add value, not to encourage unhealthy gambling habits. We also do not send promotions to accounts that are currently on a cooling-off or self-exclusion period.
If you or someone you know needs help with gambling habits, the pg699 support team is ready to assist without any judgment. Requests to activate control tools or self-exclusion will be processed promptly and with full respect.
Problem gambling rarely happens overnight. It typically develops gradually, often without the player noticing. Here are some warning signs to watch out for:
All responsible gaming control tools at pg699 are easily accessible through the "Account Settings" section of our platform. Here are the simple steps to activate them:
Log in to your pg699 account using your username and password.
Click on the profile icon in the top right corner, then select "Account Settings".
Find the "Responsible Gaming" or "Personal Controls" section in the settings menu.
Choose the type of limit you want, enter the value, and confirm your selection. Limits take effect immediately.
Pg699 has a strict policy to ensure our platform is not accessed by those who should not be involved in online gambling.
The pg699 platform is exclusively for individuals aged 18 and above. During registration, strict KYC checks are carried out to verify the age of every new player. Any account found to belong to an underage individual will be closed immediately and all funds returned.
We understand that some individuals may be more vulnerable to the risks of problem gambling due to financial pressure, mental health conditions, or other factors. pg699 has a dedicated team that monitors unusual usage patterns and will proactively reach out to players if there are any concerning signs.
To prevent unauthorized access by family members, you can use third-party parental control software to block access to gambling websites on shared devices. Contact our support team for guidance on available options.
If you or someone you know is struggling with problem gambling, know that help is always available. The first step — acknowledging that there is a problem — is the hardest, but also the most important.
Pg699 works closely with a trained in-house support team to assist players experiencing gambling-related issues. All conversations are strictly confidential and no information will be shared without your consent.